What time is check-in and check-out?

Check-in is from 3pm onwards, and check-out is by 11am — leaving plenty of time for one last slow morning.

Do I need to bring my own food?

Yes — we supply cooling bags for inside the tent, and there's a BBQ outside you can also use. Or add one of our food packages, like the breakfast hamper.

A refundable £100 deposit is charged with every stay and returned after check-out, subject to the condition of the tent.

How many guests can each tent sleep?

The Sanctuary Bell Tent sleeps 1 — a perfect solo escape. The Soulful Bell Tent sleeps up to 4 guests, and the Soothing Bell Tent sleeps up to 3.

Legal

Privacy & Cookies

Last updated: August 2026

Introduction

Nature's Retreat ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or book a stay with us. By using our site, you consent to the practices described here.

Information We Collect

We may collect the following information:

Name, email address, and phone number when you make an enquiry or booking.
Payment details, which are processed securely by our payment provider (Stripe). We do not store full card details.
Details of your booking, including dates, tent selection, number of guests, and add-ons.
Any messages or special requests you send us.
Technical data such as your IP address and browser type, collected via cookies and analytics.

How We Use Your Information

To process and manage your booking and payments.
To respond to your enquiries and provide customer service.
To send you booking confirmations and relevant updates about your stay.
To improve our website and services.
To comply with legal obligations.

Cookies

Cookies are small text files placed on your device when you visit a website. We use the following categories of cookies:

Essential cookies: Required for the website to function correctly, such as remembering items in your basket.
Analytics cookies: Help us understand how visitors use our site so we can improve it.
Preference cookies: Remember your choices and settings on the site.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the website.

Data Sharing

We do not sell your personal data. We share information only with trusted third parties who help us operate the business, such as our payment provider (Stripe) and email service. These parties are bound by confidentiality and process data in line with applicable laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described here or as required by law. Booking records are typically kept for the duration of the booking plus a reasonable period for record-keeping.

Your Rights

Under the UK GDPR you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your personal data (subject to legal exceptions).
Withdraw consent at any time for processing based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at naturesretreatkent@outlook.com.

Contact

If you have any questions about this policy or how we handle your data, please email naturesretreatkent@outlook.com or write to Nature's Retreat, East Street, Hunton, ME15 0RB.